CX Research Methodology - Mystery Shopping Example

This PowerPoint slide provides a detailed overview of the mystery shopping research methodology, a valuable tool for assessing customer experience (CX). The infographic layout effectively presents the key elements of mystery shopping, making it an excellent addition to presentations on CX strategies, customer research methods, or marketing campaigns.

What Does This CX Research Methodology - Mystery Shopping Example Slide Include?

• A central circular diagram with five interconnected segments, each representing a crucial aspect of mystery shopping:
  • Methodology: e.g., MS (Mystery Shopping)
  • Sample size/No. of visits
  • Mystery Shopper's profile
  • Visits Period / Frequency
  • Locations
  • Visit scenario
• Text placeholders for each section
• Outline icons of a basket, cart, purchase, people, group, team, customers, research, analysis, calendar, date, localization, pin, place, scenario, masks, theatre

This CX Research Methodology - Mystery Shopping Example Slide is a part of our Customer Experience Metrics Diagrams PPT Template.